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Our Top Picks on Disaster preparedness and response. Emerging information in the area of the use of social media and technology used during disaster response. This includes research, drills, lessons learned from active responses and other tips. Submit YOUR TOP PICK to press at humanityroad.org. Humanity Road does not endorse all content provided by the authors of the material listed but encourages open dialogue for ongoing development and improvement of crisis response.

Short Number Services in the USA  

Catherine Graham - Sunday, July 22, 2012
Inside the USA, there are more services available to the public during and after disaster than 911.  Prior to FCC designation these support areas were under many different numbers within each local area.  In a ruling in 1997, the FCC set aside the 311 number for non-emergency governmental services.  Below is the list of all N11 numbers.  Their use and service may vary slightly from state to state, as they are operated and funded independently within each state.

 

211 Community Services, United Way
2-1-1 provides free and confidential information and referral. Call 2-1-1 for help with food, housing, employment, health care, counseling and more. Learn more about your local 2-1-1 by looking it up here.  http://www.211.org/  Many Red Cross offices keep a list of other services available in your area, or you can inquire what local community services are available by calling 211 for general information on local nonprofits and faith or non-faith based groups, or call 311 for local government and county services. Call and ask what services may be available

 

311 Municipal Government Services, non-emergency
 The non-emergency telephone telephone number in many communities in Canada and the United States that provides quick, easy-to-remember access to non-emergency municipal services or a Citizen Service Center. 3-1-1 is intended in part to divert routine inquiries and non-urgent community concerns from the emergency 9-1-1 number. A promotional website for 3-1-1 in Akron described the distinction as follows: "Burning building? Call 9-1-1. Burning Question? Call 3-1-1 (source)

 

411 Local Directory Assistance
Local directory assistance in the United States and Canada. One exception is the Pacific Northwest, which used 1-1-3 until the mid-1980s. 4-1-1 calls may incur a charge in some states. (source)

 

511 Traffic Information or Police Non-Emergency Services (US); Provision of Weather and Traveller Information Services (Canada) Basic travel information (weather and road conditions, traffic updates, public transportation service interruptions, routes, fares, and schedules, etc.) will be free. Some 511 services may charge for additional, premium information such as tourist information, special events, parking locations and lot status, trip routing and planning, etc. The caller will be notified about any charges MAP:  http://www.fhwa.dot.gov/trafficinfo/511.htm

 

611 Telephone Company (telco) customer service and repair
611 is the abbreviated dialing telephone number used to report a problem with telephone service, or with a payphone. Many wireless phone providers also use 611 or *611 as a general customer service access number

 

711 TDD relay for the deaf (TRS)
711 dialing code for access to Telecommunications Relay Services (TRS). TRS permits persons with a hearing or speech disability to use the telephone system via a text telephone (TTY) or other device to call persons with or without such disabilities. For more information about the various types of TRS, see the FCC’s consumer guide, or visit the website of the Disability Rights Office

 

811 Underground Public Utility Location,[1] in Canada 8-1-1 is assigned for non-emergency health information and services
Access to One Call Services to Protect Pipeline and Utilities from Excavation Damage (US); Non-Urgent Health Teletriage Services (Canada)
Call811 is the source for safe digging. Professional excavators as well as DIYers need to have their underground lines marked BEFORE beginning to dig

 

911 Police, Fire, Medical Emergencies emergency services
Emergency calls only should be made to 911, all other non urgent calls can go through the local police or fire department directly, or call 311 to determine who you should call for your situation.


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